At JoyEVKart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make purchases through our website.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name.
- Email address.
- Phone number.
- Billing and shipping address.
Order and Transaction Information
- Products purchased.
- Order history.
- Payment status.
- Transaction references and related information.
We do not intend to store complete payment card details or UPI PINs on our website. Payment information is handled by the relevant payment service providers.
Technical Information
- IP address.
- Browser and device information.
- Website usage data.
- Cookies and similar technologies, where used.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process payments and refunds.
- Provide customer support.
- Send order confirmations and important service updates.
- Improve website functionality and shopping experiences.
- Prevent fraud and protect website security.
- Comply with legal and regulatory requirements.
- Send promotional communications where permitted and, where required, with your consent.
3. Sharing of Information
We may share relevant information with trusted third parties when necessary to provide our services, including:
- Payment gateways and payment processors.
- Courier and logistics partners.
- Website hosting and technical service providers.
- Customer support and business service providers.
- Government authorities or law enforcement agencies when legally required.
We do not sell personal information to third parties.
4. Payment Security
Payments made through our website may be processed by third-party payment service providers.
Such providers may independently collect and process payment information according to their own privacy and security practices.
Customers should review the relevant payment provider’s terms and privacy information when necessary.
5. Cookies
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality.
- Remember user preferences.
- Improve website performance.
- Understand website traffic and usage.
- Support relevant marketing activities, where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, and legitimate business requirements.
8. Your Privacy Rights
Subject to applicable laws, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit grievances regarding personal information.
To exercise your rights, contact us using the details below.
9. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices or content. Please review their respective privacy policies before sharing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised effective date.
12. Contact and Grievances
For privacy-related questions, requests, or complaints, please contact:
- Business Name: JoyEVKart
- Email: info@joyevkart.com
- Business Address: Sant Nagar, Burari, Delhi-110084