At JoyEVKart, we aim to provide a smooth and reliable shopping experience. This Refund Policy explains the circumstances under which customers may request refunds for purchases made through our website.

1. Refund Eligibility

Refunds may be considered in the following circumstances, subject to applicable law and our Return Policy:

• The product received is damaged or defective.
• The wrong product has been delivered.
• An order is cancelled and is eligible for a refund.
• A product is unavailable after an order has been placed and paid for.
• A refund is otherwise required under applicable law or an agreed resolution.

2. Order Cancellation

Customers may request cancellation before an order is shipped by contacting our customer support team.

If the order has already been dispatched, cancellation may no longer be possible. In such cases, the applicable return process may be followed, subject to eligibility and legal requirements.

3. Refund Process

To request a refund, customers should contact us with the following information:

• Order ID.
• Registered name and contact details.
• Reason for the refund request.
• Supporting photographs or other evidence, where relevant.

Our team will review the request and communicate the next steps.

4. Refund Method

Approved refunds will generally be processed through the original payment method wherever possible.

If the original payment method cannot receive the refund, an alternative method may be arranged in accordance with applicable law and payment provider requirements.

5. Refund Processing Time

Once a refund is approved, we will initiate it within [Insert Refund Initiation Period] business days.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

6. Non-Refundable Circumstances

Refund requests may be declined where permitted by law, including certain cases involving:

• Products damaged due to misuse or improper handling after delivery.
• Products returned outside the applicable return period without a legally valid exception.
• Products that do not meet the disclosed eligibility requirements for return.

No exclusion in this policy limits any mandatory rights available to customers under applicable law.

7. Failed Transactions

If money is deducted from your account but an order is not successfully confirmed, please contact us with your transaction details.

We will verify the transaction and coordinate the appropriate resolution, including a refund where applicable.

8. Contact Us

For refund-related queries:

• Business Name: JoyEVKart
• Email: info@joyevkart.com
• Website: https://joyevkart.com